At
Nextzela,
we
provide
comprehensive
application
maintenance
and
support
services
to
ensure
your
digital
assets
remain
secure,
performant,
and
up-to-date.
Our
proactive
maintenance
approach
prevents
issues
before
they
impact
your
business,
while
our
responsive
support
team
ensures
minimal
downtime
and
maximum
reliability.
Whether
you
need
ongoing
maintenance
for
web
applications,
mobile
apps,
or
enterprise
systems,
we
deliver
24/7
support
that
keeps
your
technology
running
smoothly
and
your
users
satisfied.
Why Professional App
Maintenance Matters
Key Benefits of Professional
App Maintenance & Support
Enhanced Security Posture
Regular security patches, vulnerability assessments, and threat monitoring protect against cyber attacks
Optimal Performance
Continuous performance monitoring and optimization ensure fast load times and smooth user experiences
Reduced Total Cost of Ownership
Preventive maintenance costs less than emergency fixes and extends application lifespan
Improved User Satisfaction
Regular updates and bug fixes maintain high user satisfaction and retention rates
Business Continuity
24/7 monitoring and rapid issue resolution minimize downtime and revenue loss
Data-Driven Improvements
Analytics-based optimization and feature enhancements driven by real user behavior
Regulatory Compliance
Regular updates ensure compliance with evolving data protection and industry regulations
Scalability Assurance
Proactive capacity planning and infrastructure optimization support business growth
Technology Currency
Framework updates and dependency management keep your stack modern and maintainable
Cross-Platform Compatibility
Regular testing ensures applications work across new devices and browser versions
Comprehensive Maintenance
& Support Services
Preventive Maintenance
Proactive measures to prevent issues before they impact your application
- Regular Health Checks
- Dependency Updates
- Security Patching
- Performance Tuning
- Code Refactoring
Emergency Support
24/7 emergency response for critical issues and system failures
- 24/7 Availability
- Rapid Response SLA
- Crisis Management
- Data Recovery
- Rollback Procedures
Bug Fixing & Debugging
Systematic identification and resolution of application bugs and errors
- Bug Tracking
- Root Cause Analysis
- Testing & Validation
- Regression Prevention
- Documentation Updates
Performance Optimization
Continuous monitoring and optimization for peak application performance
- Load Time Optimization
- Database Tuning
- Caching Strategies
- CDN Configuration
- Resource Optimization
Security Management
Comprehensive security monitoring, updates, and threat mitigation
- Security Audits
- Vulnerability Scanning
- SSL Management
- Firewall Configuration
- Compliance Updates
Infrastructure Management
Cloud infrastructure monitoring, scaling, and optimization
- Server Monitoring
- Auto-scaling Setup
- Backup Management
- Disaster Recovery
- Cost Optimization
Mobile App Maintenance
Specialized maintenance for iOS and Android applications
- OS Updates Compatibility
- App Store Management
- Push Notification Services
- Crash Analytics
- Performance Monitoring
API & Integration Support
Maintenance of API connections and third-party integrations
- API Monitoring
- Integration Updates
- Rate Limit Management
- Error Handling
- Documentation Maintenance
Analytics & Reporting
Comprehensive reporting on application health, usage, and performance
- Performance Reports
- User Analytics
- Error Tracking
- Uptime Monitoring
- Custom Dashboards
Why Choose Nextzela for
App Maintenance & Support
24/7 Support Availability
Round-the-clock monitoring and support ensure your applications never sleep, even when you do
SLA-Guaranteed Response Times
Defined service level agreements with guaranteed response and resolution times
Certified Support Engineers
Expert team certified in major platforms, frameworks, and cloud technologies
Proactive Monitoring Approach
Advanced monitoring tools detect and resolve issues before users notice them
Flexible Support Plans
Customizable maintenance packages from basic support to dedicated team models
Comprehensive Documentation
Detailed documentation of all changes, issues, and resolutions for complete transparency
Multi-Platform Expertise
Support for web, mobile, cloud, and hybrid applications across all major platforms
Cost-Effective Solutions
Optimized maintenance strategies that reduce costs while maximizing application value
Seamless Communication
Multiple communication channels and regular status updates keep you informed
Continuous Improvement Focus
Regular optimization recommendations based on analytics and industry best practices
Secure Your Application's
Future Today
Don't wait for problems to arise. Partner with Nextzela for proactive maintenance and support that keeps your applications running smoothly, securely, and efficiently.
Our flexible support plans scale with your business, from startup to enterprise. Whether you need occasional support or dedicated 24/7 monitoring, we have the perfect solution for your needs.
Get your free maintenance assessment today. Call (+94) 76-7274-081 or fill out our contact form to discuss your support requirements and receive a customized maintenance plan.
Secure Your Application's
Future Today
Don't wait for problems to arise. Partner with Nextzela for proactive maintenance and support that keeps your applications running smoothly, securely, and efficiently.
Our flexible support plans scale with your business, from startup to enterprise. Whether you need occasional support or dedicated 24/7 monitoring, we have the perfect solution for your needs.
Get your free maintenance assessment today. Call (+94) 76-7274-081 or fill out our contact form to discuss your support requirements and receive a customized maintenance plan.
Our Maintenance
Technology Stack
Monitoring & Analytics Tools:(7)
Datadog
New Relic
Sentry
Grafana
Prometheus
Elastic Stack
AWS CloudWatch
Security & Compliance Tools:(7)
Snyk
SonarQube
OWASP ZAP
HashiCorp Vault
Cloudflare
Qualys
Dependabot
Performance Optimization Tools:(7)
Lighthouse
GTmetrix
Webpack Bundle Analyzer
Redis
CDN Management
NGINX
Varnish Cache
DevOps & Automation:(7)
Jenkins
GitHub Actions
Terraform
Ansible
Docker
Kubernetes
GitLab CI/CD
Backup & Recovery:(6)
AWS Backup
Azure Backup
Acronis
Veeam
Database Replication
Snapshot Management
Communication & Support:(6)
Jira Service Management
Slack
PagerDuty
Statuspage
Freshdesk
Microsoft Teams
Explore our comprehensive technology stack across different categories
We
work
with
customers
from
Europe,
the
United
States,
Canada,
Australia
and
other
countries.
App Maintenance & Support
FAQs
• Basic: Monthly health checks, security patches, critical bug fixes
• Standard: All basic features plus performance monitoring, regular updates, backup management
• Premium: 24/7 support, dedicated team, proactive optimization, priority response
• Enterprise: Custom SLA, dedicated resources, strategic consulting
All packages include detailed reporting and can be customized to your specific needs.
• Critical (P1): System down - 15 minutes to 1 hour
• High (P2): Major functionality impaired - 2-4 hours
• Medium (P3): Minor functionality issues - 8-24 hours
• Low (P4): Enhancement requests - 48-72 hours
Premium and Enterprise plans receive priority response with guaranteed SLAs.
• System outages and crashes
• Security breaches or vulnerabilities
• Data loss or corruption
• Critical performance degradation
• Payment system failures
Emergency support includes immediate response, crisis management, and post-incident analysis.
• Comprehensive code audit and documentation review
• Security and performance assessment
• Technical debt evaluation
• Knowledge transfer sessions
• Gradual onboarding with overlap period
• Creation of maintenance documentation
We support applications built with various technologies and frameworks.
1. Planning: Impact analysis and scheduling
2. Testing: Updates tested in staging environment
3. Backup: Complete system backup before updates
4. Deployment: Scheduled deployment during low-traffic periods
5. Validation: Post-update testing and monitoring
6. Rollback Plan: Ready to revert if issues arise
Major updates are coordinated with your team for approval.
• Application Monitoring: New Relic, Datadog, AppDynamics
• Error Tracking: Sentry, Rollbar, Bugsnag
• Infrastructure: AWS CloudWatch, Azure Monitor, Prometheus
• Security: Snyk, SonarQube, OWASP tools
• Uptime: Pingdom, UptimeRobot, StatusCake
• Analytics: Google Analytics, Mixpanel, Custom dashboards
We can integrate with your existing monitoring infrastructure.
• Regular security audits and vulnerability assessments
• Automated dependency scanning and updates
• SSL certificate management and renewal
• Web Application Firewall (WAF) configuration
• DDoS protection and mitigation
• Regular penetration testing
• Compliance monitoring (GDPR, HIPAA, PCI-DSS)
• Security incident response planning
• Employee security training and best practices
• Database query optimization and indexing
• Caching strategy implementation
• CDN configuration and optimization
• Image and asset optimization
• Code refactoring and cleanup
• Load balancing and auto-scaling setup
• Frontend performance improvements
• API response time optimization
• Regular performance audits and recommendations
• Automated Backups: Daily, weekly, and monthly schedules
• Multiple Locations: Geographically distributed backup storage
• Point-in-Time Recovery: Restore to any specific moment
• Testing: Regular recovery drills and validation
• Documentation: Detailed recovery procedures
• RTO/RPO Targets: Defined recovery time and point objectives
• Incremental Backups: Efficient storage and faster recovery
• Encryption: Secure backup storage and transmission
• Technical documentation and architecture diagrams
• API documentation and integration guides
• Deployment and configuration procedures
• Troubleshooting guides and runbooks
• Change logs and version history
• Regular knowledge sharing sessions
• Video tutorials for common procedures
• Wiki or knowledge base maintenance
All documentation is kept up-to-date and accessible to your team.